PRIVACY POLICY

Who is the Data Controller?

Shane Rose is the Data Controller. You can contact me at my contact us page.

What personal data do I collect?

The data we routinely collect includes name, telephone numbers and email address. We collect this data directly from you when you book a lesson via my website booking system.

I will also store video taken in lessons and information about your swing collected via trackman.

I may keep financial details necessary to process payments.

What is this personal data used for?

We use your data for the record progress of the work we do together, the communication of information and the newsletters.

Who is your data shared with?

I don’t share your details with anyone, I may ask suppliers of my software to process your data occasionally in order to fix any problems with my booking system. I do occasionaly share swing videos with other customers in order to demonstrate to them improvements they can make or to compare techniques. If you do not want me to do this with videos of you, please let me know and I will record and respect this request.

I use software on my website to occasionally send you newsletters that I believe you are interested in as a customer. You can unsubscribe from these at any time by clicking the link on every newsletter.

Personal data is not passed on or shared with any other organisations or third parties other than those indicated above.

Where does this data come from?

Data from directly from my customers giving me their details when making bookings on my website. Occasionally, they may give me this information verbally and I input it into the system this data is provided directly. If you need to change your contact details, let me know and I will keep it up to date.

How is the data stored?

This information is mainly stored in digital form on computers and smartphones and electronic tablets, sometimes in the form of written documents kept as safely as practical in my working environment.

Who has access to your data?

Access is limited to myself, my accountant and my data processors in order to ensure the smooth and efficient running of my business.

What is the lawful basis for collecting this data?

The legal basis I use is “legitimate interests” and “fulfilment of contract” or “lawful obligation” and occasionally “consent”.

We use your data in ways that you could reasonably expect us to as a customer.

I only collect data that is strictly necessary and ensure it’s used in ways that have a minimal effect upon privacy.

Who is responsible for ensuring compliance with the relevant laws and regulations?

Under the GDPR (General Data Protection Regulation) I do not have a statutory requirement to have a Data Protection Officer.

How can you check what data we have about you?

If you want to see the basic data I hold about you, you should contact me.

You can contact me with a ‘Subject Access Request’ if you want me to provide you with any other information we hold about you.

If you are interested in any particular aspects, specifying them will help me to provide you with what you need quickly and efficiently. I am required to provide this to you within one month.

There is not usually a charge for this, though I will charge a reasonable fee based on the administrative cost of providing the information if a request is excessive, or for requests for further copies of the same information.

Does Rosie Golf collect any ‘special’ data?

The GDPR refers to sensitive personal data as ‘special categories of personal data’.

We do not actively collect any such data. The only data we record relates to the disabilities of customers who have directly divulged it to be recorded for the purposes of improving my service. If you wish to change this data on your record you can do so at any time by contact me.

Can you ask for data to be removed?

Yes you can for any data that we have collected or processed with your consent or legitimate interests being the lawful basis. Consent can be withdrawn at any time. If we used Legitimate interests, you exercise your “right to object” in both cases I will remove your data as quickly as feasibly possible.

If you ask me to delete your data, you should recognise that this affects my ability to offer you a personal service.

How long do we keep your data for, and why?

All data may be kept indefinitely, this is to improve my service to you, I will keep your personal details for a minimum of 6 years from your last transaction with me in order to communicate with the legal authorities for tax purposes and similar.

Who do you complain to if you have any issues concerning your data?

Initially if you have any issues please speak to me and I will seek to resolve the problems. If this doesn’t provide a satisfactory outcome then you can complain to the Information Commissioners Office (ICO).

Cookie Policy

What is a cookie?

A cookie is a small text file sent by a web server that is stored on your browser. Cookies may be persistent (saved for the next time you visit) or session (removed as soon as you leave the site).

You can categorise cookies in two ways:
Essential cookies are needed to for the website to function properly, this would include keeping users logged in or using a shopping cart, without the cookies, you would not be able (for instance) keep items in your shopping cart.

Performance cookies, not absolutely necessary for the website to function but helps us track your visit through our site and improve your user experience.

Our site uses cookies, we use Google Analytics to track visitors and to improve your experience. We also use cookies as part of our security measures to protect user accounts and generally protect our website and services.

You can adjust your browser settings to prevent the use of cookies but the website probably won’t function properly.